Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
In this section you will find (a) general Terms & Conditions for our site usage and (b) Terms & Conditions relating to the sale of goods from our site.
Information about us
www.kenblack.ie is a site operated by Ken Black Ltd, a company registered in Ireland with company number 117778 whose registered office is Windsor House, 15 Windsor Terrace, Dun Laoghaire, Co Dublin, Ireland. Ken Black Ltd VAT number is IE4632557M.
Terms of website use
These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close the website at any time, and to amend or correct any website content, with or without prior notice.
Other applicable terms
Access to Website Content / Copyright
We are the owner (or licensee) of all copyright, trademarks and all other intellectual property rights in our website (as applicable), and in the material and/or content published on it. Those works are protected by copyright law and treaties around the world. All such rights are reserved. You are permitted to use such material and/or content only as expressly authorised by us (or our licensors). You acknowledge and agree that the material and/or content published on this website (as applicable) is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website (as applicable). You further acknowledge that any other use of the material and/or content published on this website (as applicable) is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.
You may not systematically extract and/or utilise parts of the content of our website and/or app. In particular, you may not, without our prior written permission:
If you are in breach of these terms your right to use the site will cease immediately and you must, at our opinion, return or destroy any copies of the materials you have made.
We endeavour to present the most recent, most accurate and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. We try to ensure that all pricing is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologise if erroneous information is reflected in the price or availability.
We will not be obliged to supply goods at the incorrect price. We present our content "as is" and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website, may affect the colours you actually see on the screen. We cannot guarantee that your equipment's display of any colour, texture or detail of products will be accurate/the same as the actual product.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of content on our site.
Your account and password
Limitation of our liability
If you are a business user, please note that in particular, we will not be liable for;
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, mobile devices, data or other proprietary material due to your use of our site or to you downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked to our site. Such links should not be interpreted as endorsed by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our site will cease immediately.
Linking to our site
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage the reputation of us or take advantage of it. You must not establish a link to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site should only be linked via the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of the content of our site, for reasons other than those set out above, please contact firstname.lastname@example.org
Please read the following Terms carefully and make sure you understand them, before ordering any Products from our site. The technical steps required to create the contract between you and us for online purchases are as follows:
By placing an order with us you agree that:
We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Customers are deemed to have read and agreed to the terms and conditions before an order is made. Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.
Price and Promotions
Free gift promotions advertised online and in our Winter Catalogue are available online while stocks last. Where stock is not available at the time of placing your order we are unable to offer this item at any later stage under the promotional arrangement advertised.
The price displayed at time of purchase is the price you will pay and will in general not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase.
Price savings are evaluated on prices in 2018 & 2019 Ken Black Toys & Nursery Catalogues or manufacturer's recommended retail price. Discounts deducted from lowest priced item. Buy 1 Get 1 Free refers to least expensive item free. Buy 2 Get 1 Free refers to buy 3 items and get the least expensive free. Buy 1 Get 2nd Half Price refers to least expensive half price.
All voucher and discount codes must be entered on the 'Shopping Basket' page before proceeding to the checkout and cannot be applied if not entered at time of placing the order. If a code does not apply a discount please check the valid dates. For more information on what to do, contact our customer service team at email@example.com. Please ensure you read the terms and conditions of each voucher and discount code as they may vary.
Due to the quick turnaround of orders we are unable to amend an order once it has been placed. Customers must ensure they check their order carefully before submitting it.
You have a legal right to cancel a Contract under the European Union (Consumer Information, Cancellation and Other Rights) Regulation 2013. You are entitled to cancel your contract with us by notifying us no longer than 14 working days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Product(s).
If you wish to exercise your right to cancel this contract we will refund the original purchase price, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, that you have taken reasonable care of the Products and they remain unused and unopened. Please see our Returns policy here for further details.
Please note that your right to return Products does not apply to Products which fall into the following categories unless they are faulty or not clearly as described - Unsealed CDs, DVDs, tapes or other recording media, video games and consoles and certain nursery items for hygiene reasons. This does not affect your statutory rights.
Usually everything displayed on our site as In Stock is present in our business and available for immediate sale.
In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released and/or payment refunded for the goods in question, in line with our Payment Terms. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
Shipping & Delivery
Please note that we try our best to offer the most competitive shipping rates. Shipping fees incurred are only covering the cost of the shipping as charged by our third-party delivery company. In these cases, we have no alternative but to pass this shipping charge to our customers. Where possible, we subsidise the shipping charge and do not pass this to our customers. Please see our Shipping Policy for full details on shipping and delivery.
We are happy to exchange or refund goods if returned within 28 days of purchase, provided the goods are unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. All returns must be accompanied by a valid Ken Black Toys receipt or, for online returns, your dispatch confirmation email including your order reference number. Our returns policy does not extend to computer or games software where the seal has been broken or certain Nursery items.
You will be responsible for the cost of returning the Products to us. Please see our Returns Policy for full details.
We aim to process all refunds as quickly as possible. During our busy season (October through to December) please allow up to 14 working days for refunds and replacements to be processed. All refunds will be made using the same payment method where goods were purchased in store and using the same card used to place the order online.
The customers' statutory rights are not affected.
Please note that the time taken to process a refund and/or release any pre-authorisation taken on your card may vary depending on your bank or credit card provider. In our experience, it can take up to 7 days. This processing time is completely outside of our control and any delay is not on the part of Ken Black Toys.
Description of Products
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct.
We accept the following payment methods:
We do not accept the following payment methods either Online or Instore:
Most items are covered for up to one year against manufacturing faults, unless otherwise specified. Software and Nursery warranty will be explained to you at the point of sale. Your receipt is your proof of warranty.
We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked. We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked.
Safety & Regulations
Safety is our first priority at Ken Black Toys and all our products are tested to the relevant safety standards. Please ensure that you check the labelling on the packaging, which indicates the age group for which the product is suitable. Please take note of any other warnings or recommendations and keep toys intended for older children well away from younger children. Toys make an essential contribution to child development. To ensure the best experience for our children, keep in mind the following Toy Safety Tips:
Before purchasing your product:
After purchasing your product(s):
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Please note that these terms are governed by Irish law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by Irish law. You and we both agree that the courts of Ireland will have non-exclusive jurisdiction.
Waste Electrical & Electronic Equipment (WEEE)
All Waste Electrical and Electronic Equipment (WEEE) and waste batteries must be recycled and should not be placed in any of your household wheelie bins. WEEE is taken back free of charge on a one-for-one like-for-like basis in-store or on home deliveries. Waste batteries, including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries or WEEE.
Customers can return old WEEE or batteries to their local civic amenity site or to any of our store locations. Each local authority must also accept household WEEE and small batteries free of charge at its recycling facilities. Make sure you always recycle all your old electrical goods and batteries.
WEEE NO. IE 17673